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Privacy Policy

At The Malt House, we respect your privacy and are committed to protecting the personal data you provide via our website (themalthouse.uk.com), when making reservations, or contacting us by telephone, email or in person.

Who We Are

The Malt House is a family‑owned inn at 22 Marybrook Street, Berkeley, Gloucestershire, GL13 9BA, offering bed & breakfast accommodation, a restaurant and bar, event and function hosting, on‑site bar and dining, skittle alley and pool-table entertainment, along with ample free parking and free Wi‑Fi.

Information We May Collect

We may collect the following:

  • Personal identifiers and contact information, such as your name, email address, telephone number, postal address and any reservation or billing details provided when booking a stay, table or event.

  • Usage and technical data, including your IP address, browser type, device, operating system, and details of how you interact with our site (e.g. pages visited and duration).

  • Marketing and communication preferences, if you opt to receive emails or promotional content from us.

  • Payment details, where applicable, processed in secure compliance with applicable regulations.

We do not knowingly collect data relating to children. If special personal data is required (e.g. accessibility needs, dietary or event preferences), explicit consent will be requested.

How We Use Your Information

We process your personal data to:

  • Respond to reservation, event or enquiry requests and provide confirmation or quotations

  • Manage bookings and guest services including check‑in/check‑out

  • Facilitate dining or function services at our restaurant, bar or events space

  • Analyse website performance and improve user experience

  • Send marketing communications only with your explicit consent

We do not sell or lease your personal data. We only share it with trusted third parties as necessary to fulfil bookings or comply with legal obligations.

Data Security & Retention

We employ appropriate technical and organisational safeguards (such as SSL encryption) to protect your data against unauthorised access or misuse. We retain personal data only for as long as necessary to fulfil its purpose or as required by law.

Cookies & Tracking

We use cookies and similar technologies to:

  • Ensure key functionality (e.g. booking forms)

  • Analyse site usage and improve performance

You may disable cookies via your browser settings, though certain site features may be affected.

Your Rights

Under data protection legislation (including UK GDPR), you have the right to:

  • Request access to any personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion or restriction of processing

  • Withdraw consent for certain uses (e.g. marketing communications)

  • Object to the processing of your data where permitted

To exercise any of these rights, or if you have privacy concerns, please contact us using the details below.

Contact Us

For any enquiries regarding this Privacy Policy or to exercise your data rights:

The Malt House
22 Marybrook Street, Berkeley, Gloucestershire GL13 9BA
01453 511 177
malthouseberkeley@outlook.com

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